By scheduling an appointment with us, all guests agree to and acknowledge our cancellation policy.

We kindly ask that any cancellations or changes are made 48 hours prior to the scheduled appointment. If you cancel or modify your appointment with less than 48 hours notice, it will be considered a "Late cancellation."

Late cancellations will be subjected to a fee of 30% of the total cost of the scheduled appointment.

Our salon has a 15 minute grace period for lateness. Please note that we may not be able to still accommodate guests who show up more than 15 minutes past their scheduled appointment time.

All guests who late cancel or do not arrive for their scheduled appointment may be required to leave a $100 deposit for one of their future services. This deposit is non-refundable in the event of cancellation within the requested 48 hour time frame.

If you feel there is something off with your hair or service, please reach out to us, we are happy to make adjustments! All service adjustment requests must be performed within 10 days of original appointment, or additional charges may apply.

For any additional questions, feel free to contact us at

917-837-6318 // 917-836-3748

newhairsalonnyc@gmail.com

Instagram DMs: @newhairnyc

For the service payment, we accept cash, credit card, or Venmo only.

For gratuity, we accept cash, Venmo, or Zelle only.

No, we accept gratuity via cash, Venmo, and Zelle only. Please prepare for your appointment accordingly. Thank you for your understanding.

An in-person consultation is required for all first-time perm clients.

For hair that is above the shoulder, please book as a Short-Hair Perm. For hair where the back is shoulder-length or longer and where sideburns cover the ears, please book as a Medium/Long Hair Perm.